In the following article, I will try to explain the importance and weight of web hosting customer service.
What is web hosting customer support:
Web hosting customer support is an important and critical part of your website’s functioning and daily operations.
This is a big deal if and when a problem of some kind arises on your website, you expect your web hosting company to provide a quick and efficient response to the issue.
Of course, as a website owner, you expect the hosting company to provide you with the solution as part of the service you pay for, but this is not always the case.
What does the support of a standard web hosting company usually include?
Standard support from a web hosting company will usually include telephone support from 9 am to 6 pm. Outside of these operating hours, there is email support.
Support will be provided primarily for problems related to the functioning of the server itself.
And not the functioning of the site at the code level / defects in the site’s programming.
Support will also be provided in setting up email boxes and resolving access to the FTP server, the CPANEL control panel, etc.
Support and training will also be provided on using the control panel such as Cpanel and its functionality.
Why won’t the hosting company give me support for problems related to my website?
Problems related to bugs on the site itself or in plugins will usually not be addressed by the hosting company.
The reason is that handling these types of problems requires a lot of time and is not part of the storage services.
The costs of a programmer who knows how to handle programming errors are high, so handling errors related to the website will be an additional charge.
Web hosting companies that employ skilled programming personnel are indeed a significant advantage for the website host.
However, website maintenance will usually incur an additional fee in addition to the payment for storage services.
What will premium website hosting customer support include?
There are companies like Host Center that offer premium customer support.
Which means that troubleshooting at the site level can indeed be done.
The support will be at an additional cost as indicated and this is a large amount:
WordPress version update
Updating WordPress plugins
Handling bugs related to WordPress plugins (WordPress plugin bug)
Updating WordPress content
WordPress website add-ons
WordPress website security
Handling ASP and PHP errors for non-WordPress websites.
Handling email setup and troubleshooting on a regular basis (email)
and so on
How to check the support of a web hosting / server company
First, check the level of availability during the day.
Professional and experienced server hosting or web hosting companies will usually provide a quick response within a few minutes.
– Of course, it depends on the workload at that moment in that company.
There are certain days or hours when the call load is heavy and you have to wait a bit. It is of course recommended to take a breath, calm down, and try calling in 10-20 minutes.
Often, pressure on the phones in these types of companies is released with high frequency.
You should also check the company’s speed of response via email.
Email support is the most common and preferred channel for web hosting companies.
Therefore, it is best to contact this channel.
In conclusion
Customer service for web hosting or server hosting is a very important and significant part of choosing a hosting company.
Therefore, it is recommended to check this carefully before choosing a web hosting/server company.
And as the well-known proverb says,
“The sweet taste of cheapness fades long before the bitter taste of poor quality”
Good luck to everyone!
The author of the article – Tzachi Bengiat – CEO of Host Center.
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